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Evidence Guide: ICTWEB422 - Ensure website access and useability

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTWEB422 - Ensure website access and useability

What evidence can you provide to prove your understanding of each of the following citeria?

Design a site user test

  1. Establish the usability test methods
  2. Identify critical business functions
  3. Identify the full range of users
  4. Confirm user expectations through market analysis, business intelligence and customer feedback
  5. Establish the performance potential of the business, from the business requirements or other approved sources
  6. Establish the performance measurement and success criteria, to measure actual performance against user expectations
  7. Test the site when ready and record the outcomes
Establish the usability test methods

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify critical business functions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the full range of users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm user expectations through market analysis, business intelligence and customer feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish the performance potential of the business, from the business requirements or other approved sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish the performance measurement and success criteria, to measure actual performance against user expectations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test the site when ready and record the outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct the user test

  1. Document the process performance indicators and benchmarks, and disseminate them to a sample group of users
  2. Assemble a full representative range of users and preferred technologies, to test site features and functions, based on the business specification
  3. Ensure maximum user satisfaction, through ease of navigation controls and design
  4. Ensure that user and legal, accessibility, privacy and equity requirements and expectations are met
Document the process performance indicators and benchmarks, and disseminate them to a sample group of users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assemble a full representative range of users and preferred technologies, to test site features and functions, based on the business specification

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure maximum user satisfaction, through ease of navigation controls and design

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that user and legal, accessibility, privacy and equity requirements and expectations are met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the user test

  1. Collate site performance results and measure them against performance indicators and benchmarks, based on user expectations
  2. Identify performance shortfalls, and ensure that acceptable performance solutions are developed according to business requirements
  3. Establish an evaluation feedback mechanism and provide to users
Collate site performance results and measure them against performance indicators and benchmarks, based on user expectations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify performance shortfalls, and ensure that acceptable performance solutions are developed according to business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish an evaluation feedback mechanism and provide to users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the results

  1. Identify solutions to the problems encountered during the testing phase
  2. Discuss problems with developers and ensure that the solutions are continuously refined
  3. Ensure that the proposed solutions meet business requirements and user expectations
  4. Document the final solutions in line with organisational guidelines, and distribute to the appropriate person
Identify solutions to the problems encountered during the testing phase

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss problems with developers and ensure that the solutions are continuously refined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the proposed solutions meet business requirements and user expectations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the final solutions in line with organisational guidelines, and distribute to the appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Design a site user test

1.1 Establish the usability test methods

1.2 Identify critical business functions

1.3 Identify the full range of users

1.4 Confirm user expectations through market analysis, business intelligence and customer feedback

1.5 Establish the performance potential of the business, from the business requirements or other approved sources

1.6 Establish the performance measurement and success criteria, to measure actual performance against user expectations

1.7 Test the site when ready and record the outcomes

2. Conduct the user test

2.1 Document the process performance indicators and benchmarks, and disseminate them to a sample group of users

2.2 Assemble a full representative range of users and preferred technologies, to test site features and functions, based on the business specification

2.3 Ensure maximum user satisfaction, through ease of navigation controls and design

2.4 Ensure that user and legal, accessibility, privacy and equity requirements and expectations are met

3. Evaluate the user test

3.1 Collate site performance results and measure them against performance indicators and benchmarks, based on user expectations

3.2 Identify performance shortfalls, and ensure that acceptable performance solutions are developed according to business requirements

3.3 Establish an evaluation feedback mechanism and provide to users

4. Document the results

4.1 Identify solutions to the problems encountered during the testing phase

4.2 Discuss problems with developers and ensure that the solutions are continuously refined

4.3 Ensure that the proposed solutions meet business requirements and user expectations

4.4 Document the final solutions in line with organisational guidelines, and distribute to the appropriate person

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Design a site user test

1.1 Establish the usability test methods

1.2 Identify critical business functions

1.3 Identify the full range of users

1.4 Confirm user expectations through market analysis, business intelligence and customer feedback

1.5 Establish the performance potential of the business, from the business requirements or other approved sources

1.6 Establish the performance measurement and success criteria, to measure actual performance against user expectations

1.7 Test the site when ready and record the outcomes

2. Conduct the user test

2.1 Document the process performance indicators and benchmarks, and disseminate them to a sample group of users

2.2 Assemble a full representative range of users and preferred technologies, to test site features and functions, based on the business specification

2.3 Ensure maximum user satisfaction, through ease of navigation controls and design

2.4 Ensure that user and legal, accessibility, privacy and equity requirements and expectations are met

3. Evaluate the user test

3.1 Collate site performance results and measure them against performance indicators and benchmarks, based on user expectations

3.2 Identify performance shortfalls, and ensure that acceptable performance solutions are developed according to business requirements

3.3 Establish an evaluation feedback mechanism and provide to users

4. Document the results

4.1 Identify solutions to the problems encountered during the testing phase

4.2 Discuss problems with developers and ensure that the solutions are continuously refined

4.3 Ensure that the proposed solutions meet business requirements and user expectations

4.4 Document the final solutions in line with organisational guidelines, and distribute to the appropriate person

Evidence of the ability to:

research user needs

design a valid usability test, and set benchmark metrics

facilitate the test process and document the results

document and propose solutions, to meet user needs and the current, and future, needs of the business.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the principles of accessibility and equity, in the context of website development

outline the technical performance measurement of a typical web site

describe common user testing principles and techniques

outline the following important considerations for a website:

architecture

privacy

security

describe workload metrics, and explain the implications for website design

describe the website design as it applies to:

business process

customer and business liaison

electronic commerce modelling language

outline the organisational policies and procedures relating to website functionality.